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Tier-1 brand, mid-level generalist role, and metro location increase applicant competition.
Order management and returns skills are broadly transferable across industries.
Explicit 3+ years requirement with preferred SAP experience narrows shortlist moderately.
Own end-to-end customer order entry processes and ensure operational accuracy using company systems such as SAP.
Manage service challenges by identifying root causes, coaching team members, and driving continuous improvement initiatives.
Support escalation management, reporting, audit readiness, and serve as first point of contact for operational escalations and Level 1 system/tool issues.
Bachelor’s degree in any stream.
Minimum 3+ years of experience in Order Receipt and Handling.
Operating knowledge of Excel, Word, Outlook; SAP system experience preferred.
Ability to work flexible schedules aligned with international time zones.
Experienced in operational order management with strong problem-solving and analytical skills to improve process efficiency.
Comfortable supporting and coaching teams, managing escalations, and ensuring compliance with audit requirements.
Familiar with SAP and other enterprise tools, with ability to work collaboratively across commercial, supply chain, quality, and customer service functions.