Lead Trainer - Voice & Accent
Guidehouse (company site, opens in a new tab)5+ yrsTrivandrumOn-siteDirect career pageEst. 8–12 LPA
Posted on 7 Sept
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Job description
Structured overview of role & requirements
About This Role
- Conduct voice and accent training sessions for new hires and existing employees, focusing on pronunciation, intonation, stress, articulation, grammar, and communication culture.
- Coach trainees through pre-process and ongoing training phases, monitoring performance via call evaluations and providing direct feedback.
- Customize training content and develop action plans to support learner progression, collaborating with Quality and Operations teams for continuous improvement.
Minimum Requirements
- Minimum 5 years of voice and accent training experience, preferably in BPO or corporate environments.
- Strong command of English (spoken and written) with expertise in American or neutral accent training.
- Experience with Learning Management Systems, MS Office, remote training platforms, and delivering training aligned with B2B operational workflows.
- Flexibility to work US shift timings and adapt to changing schedules.
Ideal Candidate Profile
- Experienced in training international customers on voice/accent neutralization and soft skills development.
- Demonstrated ability to deliver curriculum, coach at various skill levels, and engage diverse teams effectively.
- Practitioner comfortable designing tailored training content and collaborating cross-functionally to drive learner improvement.