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Tier-1 brand plus mid-level specialist role yields moderate competition.
Skills transfer across contact centers and corporate training but remain voice/accent specialized.
Explicit five-year requirement and BPO/accent specialization increases screening rigor.
Conduct voice and accent training sessions for new hires and existing employees, focusing on pronunciation, intonation, stress, articulation, grammar, and communication culture.
Coach trainees through pre-process and ongoing training phases, monitoring performance via call evaluations and providing direct feedback.
Customize training content and develop action plans to support learner progression, collaborating with Quality and Operations teams for continuous improvement.
Minimum 5 years of voice and accent training experience, preferably in BPO or corporate environments.
Strong command of English (spoken and written) with expertise in American or neutral accent training.
Experience with Learning Management Systems, MS Office, remote training platforms, and delivering training aligned with B2B operational workflows.
Flexibility to work US shift timings and adapt to changing schedules.
Experienced in training international customers on voice/accent neutralization and soft skills development.
Demonstrated ability to deliver curriculum, coach at various skill levels, and engage diverse teams effectively.
Practitioner comfortable designing tailored training content and collaborating cross-functionally to drive learner improvement.