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Mid-level generalist IT support at a known employer in metro with broad, common skill requirements.
Endpoint, AD and Intune skills are broadly transferable across industries, lowering background sensitivity.
Explicit 4–5 years requirement plus mandatory AD/Intune and compliance needs enforce strict filtering.
Manage advanced Tier 2/3 IT support incidents across hardware, software, OS, network, and collaboration tools for EMEA employees including executives.
Drive end-user device lifecycle operations including onboarding/offboarding, device deployment, maintenance, and inventory management within ServiceNow.
Lead junior Desktop team support and training, ensure compliance with SOX, ISO9001:2008, and ISO27001, and promote AI-assisted diagnostic tools and automation for service efficiency.
4-5 years of experience troubleshooting hardware, software, network, and OS issues in IT support roles.
Proficiency with Windows OS; preferred familiarity with Mac, Linux, mobile devices, and tools like Azure AD, Active Directory, Intune, and Autopilot.
Strong communication skills in English, customer service focus, and experience training or supervising junior team members.
Certifications preferred: A+ or Microsoft certification; ITIL foundation desirable; no explicit mention of mandatory degree or notice period.
Experienced hands-on IT support professional skilled at managing complex escalations and delivering VIP/executive level support within a global, regional IT environment.
Comfortable working independently and cross-functionally, adhering to compliance standards while driving continuous process improvements utilizing AI and automation tools.
Capable of mentoring junior staff and acting as a deputy team lead, with strategic understanding of end-user device lifecycle and enterprise IT service management.