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Metro location, early-career generalist NOC role, and common networking skillset increase competition.
NOC and networking skills transfer across industries but remain infrastructure-specific, giving moderate sensitivity.
Explicit 1–2 year requirement plus mandatory NOC/ITIL/networking skills enforce moderate screening.
Perform routine service management tasks such as generating reports, supporting Change, Problem and Request management processes, and maintaining ticket hygiene.
Manage day-to-day Enterprise Service Management (ESM) processes by interfacing with internal teams and escalating complex issues appropriately.
Participate in continuous service improvement programs and maintain positive working relationships with internal and client teams.
Bachelor’s degree (BA/BS) or equivalent education and experience.
1-2 years of relevant experience in NOC, networking, ITIL concepts, servers, and infrastructure monitoring.
Willingness to work 24x7 rotational shifts.
Not explicitly mentioned: specific location or notice period requirements.
Has foundational knowledge of service management concepts with ability to execute routine processes under guidance.
Experience working within structured Enterprise Service Management environments supporting multiple internal and client stakeholders.
Comfortable working in rotational shifts and managing operational escalations and client communications.