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Senior, domain-specific role in Mumbai with known employer produces moderate applicant competition.
Quality and RCA skills are transferable but Banking/NBFC preference creates moderate industry specificity.
Explicit 7–12 years and mandatory quality/RCA domain experience make filters strict and selective.
Define, coordinate, and oversee the end-to-end Root Cause Analysis (RCA) procedures and governance for TransUnion CIBIL.
Accountable for accuracy, timeliness, and quality of RCA outputs and communicating RCA findings, updates, and corrective/preventive plans to management and stakeholders.
Manage and track Cost of Poor Quality (COPQ) related to RCA issues and utilize project management tools to monitor status and improvements.
Master’s degree from a reputed university.
7 – 12 years of experience in Quality and Root Cause Analysis functions with team management experience.
Banking/NBFC domain experience preferred.
Experience with Email, Inbound Voice, and Backend processes.
Experienced in managing complex quality improvement initiatives with strong ownership and accountability for data accuracy and RCA governance.
Able to effectively communicate RCA findings to leadership and multiple stakeholders with executive presence.
Comfortable in ambiguous situations, exercising judgment, and working independently within a hybrid work environment.