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Tier-1 employer in metro but senior specialized cloud-telecom role limits applicant pool, making competition medium.
Role requires telecom cloud expertise (OpenStack, 3GPP, telecom cores), limiting transferability across industries.
Multiple mandatory cloud, telecom technologies and explicit 8+ years experience create high shortlisting strictness.
Provide technical support to customers, resolving issues and managing service requests according to SLAs.
Handle Software Update Management, preventive actions implementation, and critical/emergency problem troubleshooting.
Collaborate with stakeholders, participate in operational reviews, and support pre-sales activities as needed.
Minimum 8+ years of work experience; prior telecom support function experience required.
Bachelor's degree in Engineering (BE/BTech) or equivalent mandatory.
Strong knowledge and hands-on experience with OpenStack, Kubernetes, Cloud Networking (SDN/SDI), Cloud Storage, REDHAT OpenStack, OpenShift, CEPH, and cloud networking protocols (OSPF, BGP, BFD).
Must have exceptional troubleshooting skills for cloud nodes and cloud core applications; experience working in virtual environments required.
Experienced in telecom cloud environments with expertise in Ericsson network elements and 3GPP cloud standards.
Demonstrated ability to manage critical customer issues independently without escalation and strong technical acumen.
Able to work in cross-functional teams including virtual setups and handle technical leadership and knowledge sharing responsibilities.