Support Engineer Cloud
Ericsson (company site, opens in a new tab)8+ yrsMumbaiOn-siteDirect career pageEst. 20–36 LPA
Posted on 7 Sept
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Job description
Structured overview of role & requirements
About This Role
- Provide technical support to customers, resolving issues and managing service requests according to SLAs.
- Handle Software Update Management, preventive actions implementation, and critical/emergency problem troubleshooting.
- Collaborate with stakeholders, participate in operational reviews, and support pre-sales activities as needed.
Minimum Requirements
- Minimum 8+ years of work experience; prior telecom support function experience required.
- Bachelor's degree in Engineering (BE/BTech) or equivalent mandatory.
- Strong knowledge and hands-on experience with OpenStack, Kubernetes, Cloud Networking (SDN/SDI), Cloud Storage, REDHAT OpenStack, OpenShift, CEPH, and cloud networking protocols (OSPF, BGP, BFD).
- Must have exceptional troubleshooting skills for cloud nodes and cloud core applications; experience working in virtual environments required.
Ideal Candidate Profile
- Experienced in telecom cloud environments with expertise in Ericsson network elements and 3GPP cloud standards.
- Demonstrated ability to manage critical customer issues independently without escalation and strong technical acumen.
- Able to work in cross-functional teams including virtual setups and handle technical leadership and knowledge sharing responsibilities.