Senior Application Support Engineer
MUFG Pension & Market Services (company site, opens in a new tab)6+ yrsOn-siteDirect career pageEst. 14–24 LPA
Posted on 7 Sept
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Job description
Structured overview of role & requirements
About This Role
- Provide advanced 2nd and 3rd-line production support for business-critical applications ensuring availability, stability, and performance.
- Investigate and resolve incidents across application, database, configuration, integration, and environment layers; escalate code issues to development teams as needed.
- Contribute to root cause analysis, problem management, and continuous improvement including automation, monitoring, and documentation enhancements.
Minimum Requirements
- Bachelor’s Degree in Computer Applications (BCA) or equivalent qualification required.
- Minimum 6 years of experience in application support including multi-server environments and disaster recovery.
- Strong skills in Microsoft SQL Server with T-SQL and PL-SQL, ITSM/ITIL framework experience, and knowledge of Windows Server and IIS environments.
- Experience with application monitoring tools (e.g., Splunk, New Relic), troubleshooting API, database, and multi-tier architecture issues; understanding of software development lifecycle concepts.
Ideal Candidate Profile
- Experienced in bridging development and operations with strong operational accountability in production application support.
- Proficient in multi-tier application architecture troubleshooting including logs, APIs, database queries, monitoring alerts, and deployment validation.
- Skilled in applying technical analysis to identify automation and process improvements, with the ability to document and communicate technical issues to stakeholders and development teams effectively.