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Strong brand, generalist mid-level role, and common skills increase applicant competition.
Core monitoring, SQL and Azure skills transfer broadly, but financial services controls boost domain specificity.
Explicit 6+ years, mandatory SQL, ITIL and Azure/monitoring skills enforce strict technical filters.
Provide advanced 2nd and 3rd-line production support for business-critical applications ensuring availability, stability, and performance.
Investigate and resolve incidents across application, database, configuration, integration, and environment layers; escalate code issues to development teams as needed.
Contribute to root cause analysis, problem management, and continuous improvement including automation, monitoring, and documentation enhancements.
Bachelor’s Degree in Computer Applications (BCA) or equivalent qualification required.
Minimum 6 years of experience in application support including multi-server environments and disaster recovery.
Strong skills in Microsoft SQL Server with T-SQL and PL-SQL, ITSM/ITIL framework experience, and knowledge of Windows Server and IIS environments.
Experience with application monitoring tools (e.g., Splunk, New Relic), troubleshooting API, database, and multi-tier architecture issues; understanding of software development lifecycle concepts.
Experienced in bridging development and operations with strong operational accountability in production application support.
Proficient in multi-tier application architecture troubleshooting including logs, APIs, database queries, monitoring alerts, and deployment validation.
Skilled in applying technical analysis to identify automation and process improvements, with the ability to document and communicate technical issues to stakeholders and development teams effectively.