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Common fullstack support role in a Pune metro with generalist requirements increases competition.
Web application support skills are transferable, but require JavaScript/MongoDB domain experience.
Specific MEAN/MERN and database requirements create moderate filtering without mandatory years.
Provide L2/L3 production support, incident management, troubleshooting, and maintenance for MEAN/MERN stack applications.
Analyze and resolve production incidents within SLAs, performing root cause analysis for recurring issues.
Coordinate with development teams for code fixes, support production releases and monitor application health and performance.
Hands-on experience supporting enterprise web applications with MongoDB, Express.js, Angular or React, and Node.js.
Strong troubleshooting, debugging, and SQL/database skills.
Work Experience Required: Not explicitly mentioned in the JD.
Ability to participate in on-call and support rotation activities.
Experienced in MEAN/MERN stack production support environments involving multiple stakeholders: business users, developers, infrastructure, and vendors.
Skilled in incident and problem management with ownership of incident resolution and root cause analysis.
Comfortable operating within SLA-driven, high-availability enterprise applications requiring coordination across teams.