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Metro-based, early-career generalist operations role with broad requirements and a known startup brand increases competition.
Skills are highly transferable across industries for customer operations and support roles.
Explicit 1–3 year requirement but flexible on industry and tools, so medium strictness.
Own customer and insurance agent interactions to ensure accurate communication of policy statuses and agent compensation.
Provide multi-channel customer support (email, chat, SMS, phone) addressing inquiries related to partner insurance agents and their business.
Identify and process customer/agent requests efficiently within defined service levels and collaborate on process improvements.
1-3 years experience in customer support, customer success, operations, or related role.
Bachelor’s degree preferred.
Detail orientation especially handling agent compensation and contract details.
Experience with Salesforce or equivalent help desk software preferred.
Experienced in customer-facing roles with strong problem-solving and communication skills, especially in complex compensations or contract details.
Comfortable working in dynamic, fast-changing environments requiring adaptability and multitasking.
Interest or background in insurance or related financial domains a plus but not mandatory.