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Global brand, common SharePoint support role, and broad skillset increase qualified applicant density.
Microsoft 365 platform skills transfer across industries, though compliance and healthcare context add moderate domain specificity.
Mandatory SharePoint and Power Automate experience with on-call requirements raises selection rigidity moderately.
Provide L2/L3 end-to-end operational support for SharePoint Online and On-Prem environments including site management and farm setup.
Create, modify, and troubleshoot Power Automate workflows, resolving failures and connector/authentication issues.
Manage incident lifecycle including triage, root cause analysis, documentation, and coordination with cross-functional teams ensuring SLA adherence.
Proven hands-on SharePoint Online administration and SharePoint Server experience (2013/2016/2019).
Strong knowledge in Power Automate workflow creation and troubleshooting.
Basic knowledge of Azure/Entra ID concepts, compliance administration fundamentals, and Windows Server/networking basics.
Willingness to work rotational shifts across any global time zone with on-call support participation.
Experienced SharePoint support engineer with documented troubleshooting success in complex environments including SharePoint Server farm maintenance.
Proficient in Power Automate workflow debugging and operational support, comfortable coordinating among technical and business stakeholders.
Capable of operating in a 24x7 global support model with structured incident management and strong communication/documentation skills.