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Strong employer brand, metro location, mid-level experience, and broad skills increase applicant competition.
FM and vendor-management skills transferable across industries, but client-specific FM experience preferred.
Explicit 5-8 years FM experience and required vendor management make screening moderately strict.
Oversee daily operations of soft facilities management services including cleaning, security, landscaping, waste management, pest control, catering, reception, and mailroom across assigned properties.
Manage client relationships as primary contact for soft services, ensuring service quality, addressing concerns, and maintaining satisfaction.
Lead vendor management and financial responsibilities including contract negotiation, budget management, cost optimization, team leadership, compliance, and continuous service improvement initiatives.
5-8 years of facilities management experience with significant focus on soft services and multiple site or large-scale facilities management.
Bachelor's degree preferred in Facilities Management, Business Administration, or related field; professional certifications like IFMA or RICS are advantageous but not mandatory.
Proficiency in facilities management software and Microsoft Office; strong understanding of health, safety, and environmental compliance requirements.
On-site location requirement: Gurugram, Haryana; working hours can be flexible to meet operational or emergency needs.
Experienced in managing diverse soft services operations with measurable service delivery and client satisfaction outcomes.
Capable of leading vendor and contractor relationships including monitoring KPIs and conducting performance evaluations to ensure cost-effective operations.
Strong leadership presence with ability to mentor teams, handle budgetary responsibilities, and implement continuous operational improvements.