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Tier-1 bank, common ops role, mid-level experience and Pune metro drive high candidate competition.
Requires banking operations, dispute process and Pega knowledge, limiting cross-industry transferability.
Explicit 2-4 years plus mandatory dispute, Pega/G36 and CoB testing skills increase strictness.
Provide day-to-day operations support including record maintenance, account opening, and coordination with core operations teams.
Serve as liaison between operations staff, relationship managers, project managers, custodians, and clients to ensure efficient service delivery.
Identify opportunities for value-added products and services while managing escalated customer inquiries and compliance with regulatory requirements.
2-4 years of relevant experience in operations support or related function.
Proficiency in Microsoft Office and working knowledge of Pega and/or G36 functionality.
Comprehensive knowledge of Dispute process and ability to work unsupervised with problem-solving capabilities.
Education: High School diploma or equivalent.
Experience with operational workflows involving dispute management and financial entries validation.
Ability to manage escalations and communicate effectively with multiple stakeholders and management.
Comfortable supporting occasional weekend work for Pega releases and testing activities.