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Mid-level remote/platform role in a metro with a 3+ year requirement and moderate brand recognition increases competition.
Role requires Genesys Cloud and CCaaS platform experience, making background fit highly domain-sensitive.
Explicit 3+ years CCaaS/platform experience plus scripting, integrations and Genesys-specific skills raise strict filtering.
Design, develop, and scale AI-powered conversational experiences, integrations, and workflows on Genesys Cloud to enhance internal automation and employee service experience.
Build and administer core platform configurations, including divisions, queues, routing profiles, and implement ServiceNow integrations and Agentic AI features.
Monitor platform health, troubleshoot issues, test automation deployments, document configurations, and work within agile sprint teams under senior developer guidance.
Minimum 3+ years of experience in developing or supporting CCaaS/contact center or automation solutions.
Proficiency in at least one scripting language (Python, JavaScript, or equivalent) and familiarity with REST APIs and JSON for integration development.
Understanding of basic AI/NLU concepts, conversational design principles, and exposure to workflow automation tools like ServiceNow.
Familiarity with monitoring/logging tools for troubleshooting platform issues; effective communication in remote global teams required.
Experience working with Genesys Cloud platform or similar CCaaS platforms, including automation and AI feature implementations.
Proven ability to operate effectively in agile, sprint-based software delivery environments under guidance from senior engineers and managers.
Comfortable handling platform configurations, integrations, and troubleshooting at scale within an enterprise-grade contact center environment.