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Tier-1 OEM and metro location increase visibility, but senior niche automotive aftersales reduces applicant density.
Role requires specialized automotive OEM aftersales, dealer and parts expertise, so industry-specific fit is high.
Explicit years, OEM aftersales experience, technical certification and driving/passport requirements make filtering strict.
Own Aftersales business and dealer operations profitability for Karnataka region, including Aftersales revenue, parts sales, and service marketing.
Drive dealer performance improvement via regular review of KPIs such as dealer appointment ratios, CSI scores, and parts inventory management to maximize customer retention and operational efficiency.
Lead dealer manpower and training management, compliance audits, and manage execution of Aftersales related campaigns, warranty claims, and customer complaint resolution.
7-12 years experience in aftersales at an automotive manufacturing company with a Bachelor’s degree in mechanical or automobile engineering (Diploma holders: 9-14 years experience).
Technical skills: OEM certified minimum Level 2 on technical training modules.
Willingness and ability to travel frequently; possession of a driving license and passport.
Good computer skills (Excel, PowerPoint); knowledge of EV/Hybrid technology is an advantage.
Experienced in managing aftersales operations at scale within automotive OEMs, including dealer network management and Aftersales P&L ownership.
Strong capability in analyzing dealer and service metrics to implement performance improvement plans and incentive programs.
Comfortable working in a dynamic dealer environment with frequent travel and hands-on operational involvement in the southern Indian market.