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Common HR operations title, metro location, and moderate brand produce medium competition for experienced candidates.
Requires APAC payroll/regulatory and Workday shared-services experience, making background fit highly sensitive.
Explicit 10–15 years, APAC shared-services, Workday, payroll, and managerial requirements enforce high shortlisting strictness.
Lead and manage regional HR Operations personnel and processes across Indonesia, China, Australia, and New Zealand, focusing on employee lifecycle and payroll services.
Drive process improvements, system enhancements, and regional projects to improve service delivery and employee experience, partnering closely with HR Centers of Expertise and business stakeholders.
Manage vendor relationships, ensure SLA compliance, and act as escalation point for service issues to continuously improve HR operations performance.
Bachelor’s degree in Human Resources, Business, Information Systems or related field, or equivalent work experience.
10-15 years of experience in Human Resources, preferably in a Shared Services environment managing APAC countries.
Experience with HR administration, payroll, and HR systems (preferably Workday) within a large, complex enterprise.
Minimum 3 years of team management and development experience.
Experienced leader in HR operations with demonstrated ability to manage multi-country teams and complex payroll and employee lifecycle processes across APAC.
Skilled in driving HR process standardization, service excellence, and transformation initiatives leveraging technology and continuous improvement methods.
Proven capability to build strategic partnerships across HR functions and business stakeholders to influence outcomes and manage escalations effectively.