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Tier-1 brand, mid-level experience, and metro location increase competition.
Role requires account-specific quality and client-facing experience, moderately limiting cross-industry transferability.
Explicit 5-8 years and domain-specific quality/account management requirements tighten shortlisting.
Own and implement deployment quality strategy for assigned accounts to ensure high customer satisfaction and quality standards.
Manage customer satisfaction surveys, client escalation tracking, and early warning systems to prevent escalations and improve delivery quality.
Drive continuous improvement and knowledge sharing across projects, and manage and develop quality team members to meet performance and engagement goals.
Mandatory Skills: Product Management Consulting.
Work Experience Required: 5-8 years.
Location: Hyderabad, Telangana.
Not explicitly mentioned: educational qualifications and notice period.
Experienced in managing quality processes and customer satisfaction within technology services or consulting environments.
Skilled at driving cross-project continuous improvement and early escalation detection mechanisms.
Capability to lead and develop teams with performance management and employee engagement focus.