ACCOUNT QUALITY MANAGER L1
Wipro Limited (company site, opens in a new tab)5–8 yrsHyderabadOn-siteDirect career pageEst. 10–18 LPA
Posted on 7 Sept
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Job description
Structured overview of role & requirements
About This Role
- Own and implement deployment quality strategy for assigned accounts to ensure high customer satisfaction and quality standards.
- Manage customer satisfaction surveys, client escalation tracking, and early warning systems to prevent escalations and improve delivery quality.
- Drive continuous improvement and knowledge sharing across projects, and manage and develop quality team members to meet performance and engagement goals.
Minimum Requirements
- Mandatory Skills: Product Management Consulting.
- Work Experience Required: 5-8 years.
- Location: Hyderabad, Telangana.
- Not explicitly mentioned: educational qualifications and notice period.
Ideal Candidate Profile
- Experienced in managing quality processes and customer satisfaction within technology services or consulting environments.
- Skilled at driving cross-project continuous improvement and early escalation detection mechanisms.
- Capability to lead and develop teams with performance management and employee engagement focus.