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Tier-1 brand, mid-level generalist operations role, and metro hiring create high applicant competition.
Requires payments/fraud/transaction-monitoring experience, so background transferability across industries is limited.
Explicit 3–5 years requirement, domain-specific transaction monitoring experience, and roster/control requirements increase strictness.
Execute transaction monitoring reviews by assessing flagged transactions, alerts, and exceptions using defined rules and SOPs.
Make operational decisions on cases, document outcomes, and escalate suspicious or unresolved items via established channels.
Maintain accuracy in case records, support quality and control adherence in a high-volume, roster-based operational model.
Bachelor’s degree in Commerce, Business, Finance, Economics, or a related field.
3–5 years relevant experience in transaction monitoring, fraud operations, risk operations, payments, banking, or financial services operations.
Ability to follow SOPs, alert handling procedures, and escalation guidelines accurately.
Willingness to work a roster-based schedule including mandatory weekly weekend coverage and compensatory offs.
Experienced in high-volume, time-sensitive transaction monitoring or financial operations environments requiring disciplined documentation and SOP adherence.
Comfortable working within structured escalation frameworks and leveraging alert review or case management tools (experience with these is a plus).
Demonstrates operational focus on maintaining review consistency, quality decisioning, and compliance with control standards in fintech or banking-related settings.