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Tier-1 brand, metro location, mid-level experience, and generalist Windows role create high competition.
Core Windows infrastructure skills transfer easily across industries, so background sensitivity is low.
Explicit 4+ years and mandatory Windows/AD/patching/monitoring skills make filters strict.
Provide second-level support for Windows Server environments (2012/2016/2019/2022), including troubleshooting and resolving complex incidents affecting OS performance, server availability, and applications.
Manage infrastructure components such as Active Directory, Group Policy, DNS, DHCP, and file/print services with accountability for patching, security updates, and change management.
Monitor server health, perform root cause analysis for recurring issues, document technical procedures, and collaborate with cross-functional teams for problem resolution and incident escalation.
4+ years of experience in Windows Server support or infrastructure operations.
Strong knowledge and hands-on experience with Windows Server administration and troubleshooting, including Active Directory, Group Policy, DNS, DHCP, IIS, and file server management.
Experience with ITIL processes and ticketing tools such as ServiceNow, Remedy, or Jira.
Bachelor’s degree in Computer Science, IT, or related field (preferred but not strictly mandatory).
Experienced in L2 Windows Server environment with a track record of handling complex incidents and supporting enterprise infrastructure operations.
Proficient in ITIL-aligned operational processes including incident, change, and problem management with a focus on documentation and process adherence.
Able to work in hybrid environment with shift rotations and on-call support, demonstrating strong communication skills for coordination and escalation.