Operations Lead - Customer Support
Evotix (company site, opens in a new tab)5+ yrsBengaluruOn-siteDirect career pageEst. 12–22 LPA
Posted on 6 Sept
Reach people at Evotix
People at this company you can reach
Log in to see who works here
Create a free account or log in to see the people at Evotix you could write to:
- Recruiters & HR
- People in this function
- Work addresses
Your match
Against your primary resume
Log in to see your match score
Create a free account or log in to unlock your CV match score across:
- Role fit
- Experience
- Industry relevance
Protocol Intelligence
How competitive this role is
Competition
Background fit
Strictness
Log in to see why each signal reads the way it does.
Job description
Structured overview of role & requirements
About This Role
- Lead and continuously improve global customer support operations to enhance efficiency, service quality, and customer satisfaction.
- Own the operational roadmap and implementation of Salesforce Service Cloud, ensuring alignment with support processes and technology enhancements.
- Develop and govern knowledge management, KPI/SLA reporting, and cross-functional operational frameworks to enable scalable and data-driven support delivery.
Minimum Requirements
- Minimum 5 years' experience in Customer Operations, Support Operations, or Service Delivery roles.
- Proven experience with process improvement, operational reporting (KPI, SLA, CSAT, NPS), and governance frameworks.
- Experience working with Salesforce Service Cloud or similar customer service platforms.
- Notice period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in managing complex, global customer support operations with cross-functional stakeholder collaboration.
- Strategic leader with strong skills in operational excellence, data-driven decision making, and technology enablement (especially Salesforce Service Cloud).
- Capable of driving organizational change, implementing SOPs, and scaling support functions leveraging AI and automation readiness.