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Common mid-level branch-ops role with broad skills but smaller bank and non-metro location.
Role requires banking-specific regulatory and operations skills, limiting transferability across industries.
Explicit 3–9 years requirement and domain-specific KYC/audit experience make shortlisting moderately strict.
Manage daily branch operations including cash handling, clearing, account opening, and service requests.
Ensure adherence to KYC/AML, RBI, and audit compliance standards.
Collaborate with sales and service teams to improve customer experience and implement root-cause fixes based on service metrics.
3 to 9 years of branch operations experience.
Graduate degree required; banking certifications preferred (JAIIB/CAIIB).
Mandatory compliance with KYC/AML, RBI, and audit norms knowledge.
Work Experience Required: 3 to 9 years in branch operations.
Experienced in daily operational controls including cash, vault, ATM, locker, and reconciliation processes.
Skilled in preparing for audits, maintaining records, and resolving audit observations promptly.
Able to train frontline staff on process and compliance updates and drive cross-selling of banking products including digital banking activation.