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Generalist IT support in Pune metro with a popular title and broad skills increases applicant density.
Core infrastructure skills like Windows, Active Directory, and VMware are highly transferable across industries.
Explicit seven-year requirement plus required domain skills and SLA experience increases candidate filtering rigor.
Provide Level 1 and Level 2 IT infrastructure support including hardware, software, networking, and workplace technologies for global and local users.
Manage end-user device lifecycle, troubleshoot infrastructure issues, and maintain hardware inventory to ensure high service quality and SLA compliance.
Contribute to digital enablement initiatives and support Microsoft Power Platform, including mentoring junior team members and identifying automation opportunities.
Around 7 years of experience in IT Infrastructure and End User Support.
Strong knowledge of Windows 11, Microsoft Office 365, Outlook, Active Directory, and basic VMware administration.
Experience with troubleshooting desktops, laptops, printers, peripherals, software, and network connectivity issues.
Bachelor's degree in Information Technology, Computer Science, or a related field.
Experienced in IT Service Management environments with proven ability to meet SLA targets within global support teams.
Capable of handling flexible and rotational 24x7 shifts with strong organizational and customer service skills.
Familiar with Application Lifecycle Management and interested or experienced in Microsoft Power Platform and digital workplace platforms.