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Popular mid-level banking ops role with broad generalist requirements increases applicant density.
Banking compliance, cash operations, and KYC expertise limit transferability across industries.
Explicit 3-9 years branch-ops requirement and banking compliance expectations moderately tighten candidate shortlisting.
Manage daily branch operations including cash, clearing, account opening, and service requests ensuring compliance with KYC/AML, RBI, and audit norms.
Monitor and control operational processes like cash, vault, ATM, locker management, EOD routines and reconciliation with focus on audit compliance.
Track and analyze service metrics (TAT, FTR, complaints), prepare for audits, resolve observations, and collaborate with sales/service teams to enhance customer experience and cross-sell products.
3 to 9 years of experience in branch operations.
Graduate degree mandatory; banking certifications preferred.
Preferred certifications: JAIIB or CAIIB.
Not explicitly mentioned: Notice period or strict location requirement, though role is for Ranastalam branch.
Experienced in branch operational controls with strong knowledge of audit and compliance standards.
Able to handle end-to-end process ownership including cash controls, KYC documentation, and service metric improvements.
Proficient in partnering with sales teams for cross-selling insurance/investments and promoting digital banking activation among customers.