Branch Operations Manager| Ranastalam
CSB Bank Limited (company site, opens in a new tab)3–9 yrsAndhra PradeshOn-siteDirect career pageEst. 3.5–7 LPA
Posted on 5 Sept
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Job description
Structured overview of role & requirements
About This Role
- Manage daily branch operations including cash, clearing, account opening, and service requests ensuring compliance with KYC/AML, RBI, and audit norms.
- Monitor and control operational processes like cash, vault, ATM, locker management, EOD routines and reconciliation with focus on audit compliance.
- Track and analyze service metrics (TAT, FTR, complaints), prepare for audits, resolve observations, and collaborate with sales/service teams to enhance customer experience and cross-sell products.
Minimum Requirements
- 3 to 9 years of experience in branch operations.
- Graduate degree mandatory; banking certifications preferred.
- Preferred certifications: JAIIB or CAIIB.
- Not explicitly mentioned: Notice period or strict location requirement, though role is for Ranastalam branch.
Ideal Candidate Profile
- Experienced in branch operational controls with strong knowledge of audit and compliance standards.
- Able to handle end-to-end process ownership including cash controls, KYC documentation, and service metric improvements.
- Proficient in partnering with sales teams for cross-selling insurance/investments and promoting digital banking activation among customers.