Sr. Operations Analyst
DigiSahamati Foundation (Sahamati) (company site, opens in a new tab)4–6 yrsOn-siteDirect career pageEst. 6–11 LPA
Posted on 4 Sept
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Job description
Structured overview of role & requirements
About This Role
- Own resolution of complex technical issues related to Account Aggregator API implementation, adhering to SLA guidelines.
- Provide advanced troubleshooting and guidance on API issues across AA, FIP, and FIU via community channels.
- Collaborate with internal teams to support incident management, documentation, knowledge management, and continuous process improvement.
Minimum Requirements
- Bachelor’s degree or equivalent work experience.
- 4-6 years in a technical support role, preferably at Level 2 support.
- Proficiency in troubleshooting Account Aggregator (AA) API implementations.
- Experience with support ticketing systems like ZohoDesk or ServiceNow.
Ideal Candidate Profile
- Deep understanding and hands-on experience with the Account Aggregator ecosystem and its technical API implementations.
- Experience operating in a cross-functional environment involving operations, engineering, and product teams.
- Strong incident management and documentation skills with the ability to mentor junior analysts on technical issues.