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Mid-level, generic operations/support title with common experience band increases applicant density despite niche AA API requirement.
Requires AA ecosystem and API implementation knowledge, reducing cross-industry transferability.
Explicit 4–6 years plus AA API and ticketing tool experience enforces moderate shortlisting filters.
Own resolution of complex technical issues related to Account Aggregator API implementation, adhering to SLA guidelines.
Provide advanced troubleshooting and guidance on API issues across AA, FIP, and FIU via community channels.
Collaborate with internal teams to support incident management, documentation, knowledge management, and continuous process improvement.
Bachelor’s degree or equivalent work experience.
4-6 years in a technical support role, preferably at Level 2 support.
Proficiency in troubleshooting Account Aggregator (AA) API implementations.
Experience with support ticketing systems like ZohoDesk or ServiceNow.
Deep understanding and hands-on experience with the Account Aggregator ecosystem and its technical API implementations.
Experience operating in a cross-functional environment involving operations, engineering, and product teams.
Strong incident management and documentation skills with the ability to mentor junior analysts on technical issues.