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Metro role, common operations-manager title, broad analytics requirements, and known BPO brand increase competition.
Operations and WFM experience is moderately industry-specific while analytics skills remain transferable across sectors.
Managerial responsibility plus mandatory analytics and tooling skills without explicit years creates moderate filtering.
Lead data-driven strategy by translating business goals into analytical solutions, tracking KPIs, and conducting performance analysis to enhance client insights and stabilize business.
Design and manage automated dashboards and executive reports to provide real-time business health insights to senior management.
Manage and mentor a team of data analysts, ensuring timely, high-quality analytical outputs and oversee operational management including SLA delivery and client engagement.
Proficient in SQL and basic Python for data extraction and cleaning.
Advanced Excel skills including Power Query, macros, and financial modeling for forecasting and scenario planning.
Experience with data visualization tools such as Tableau or Power BI.
Work Experience Required: Not explicitly mentioned in the JD; Location: Gurgaon, India.
Demonstrated ability to convert complex data into clear, actionable insights for diverse stakeholders including executives.
Experience leading cross-functional teams and driving operational efficiencies in a data and financial reporting context.
Strong business acumen with understanding of industry trends, KPIs, and impact of data insights on revenue and cost optimization.