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Metro-based senior AI leadership role with moderate brand recognition and niche LLM requirements.
Strong ML/LLM and enterprise SaaS platform experience favors candidates from AI or enterprise software backgrounds.
Explicit 8+ years and required AI/LLM, Python, and AWS expertise make filters strict.
Lead design and delivery of scalable AI-powered diagnostic and triage platforms to reduce mean time to resolution for customer support issues.
Architect and manage quarterly releases of AI diagnostic tools on AWS, balancing innovation, stability, and security.
Build and mentor engineering team focused on AI and cloud-native technologies while collaborating with cross-functional teams to align technical roadmaps with customer success.
Bachelor's degree or higher in Computer Science, Computer Engineering, Data Science, Information Systems, or related STEM field.
8+ years software engineering experience with at least 2+ years in engineering management or technical leadership.
Strong proficiency in Python and hands-on experience building production-grade applications and diagnostic tools.
Experience with AI agent development and frameworks like LangChain; hands-on AWS scalable system design and deployment.
Technical leader with proven capability to develop AI-powered platforms that improve support efficiency at enterprise scale.
Experienced manager comfortable balancing hands-on coding with people leadership and cross-functional stakeholder communication.
Background in enterprise SaaS or customer support tools, with strong skills in cloud-native architectures and AI integration for operational impact.