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Tier-1 brand, Bangalore location, common service-delivery title and broad SAP skillset increase candidate competition.
Requires SAP functional knowledge, ITIL and compliance experience, limiting transferability across industries.
Explicit 10+ years, 5 years global experience requirement and ITIL certification make shortlisting highly strict.
Own end-to-end service delivery and lifecycle management for SAP and ERP application services, ensuring alignment with business needs and minimal disruption during transitions.
Establish and manage Service Level Agreements (SLAs), monitor service performance via KPIs, and lead continuous improvement initiatives including incident, problem, and change management.
Manage vendor and partner performance, ensure compliance with security and regulatory standards, and maintain business continuity plans for SAP services.
10+ years experience in software services, application management, ERP operations, or IT service delivery.
At least 5 years working in an international or globally distributed environment.
Bachelor's or master's degree in computer science, IT, Business Administration, Engineering, or related field.
ITIL Foundation certification or equivalent practical experience.
Experienced in managing SAP application services with strong knowledge of SAP functional modules (e.g., FI, CO, MM, SD, PP) and ability to collaborate effectively with SAP business process owners.
Skilled in IT service management processes including Service Level, Incident, Problem, Change, Capacity, and Continuity Management in complex, matrixed international environments.
Capable of vendor management, governance model development, service performance measurement, and ensuring compliance with security, risk, and regulatory standards.