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Metro location, generalist operations title, and broad non-technical skill requirements increase candidate competition.
Prefers call-center and SLA management experience, limiting cross-industry transferability somewhat.
Explicit 7+ years and 2 years' management preference creates moderate filtering for candidates.
Coach and supervise a group of Team Leaders to ensure operational performance and client SLA adherence.
Manage financial targets including revenue maximization through forecasting, budgeting, and monitoring operational reports.
Lead talent management activities including selecting, training, performance management, and conducting one-on-ones with direct reports.
Work Experience Required: More than 7 years experience, including at least 2 years of progressive management experience.
Education: Associate's Degree in a related field preferred.
Call center experience preferred but not mandatory.
Location: Kolkata, India (not explicitly stated if remote or onsite, but location given).
Experienced in managing teams within operations or call center environments, focusing on SLA and financial results.
Strong leadership skills with proven ability to coach and develop multiple levels of employees.
Capable of managing operational challenges with an ability to analyze processes and implement improvements effectively.