Partnership Support Manager
Ethos (company site, opens in a new tab)5–9 yrsBengaluruOn-siteDirect career pageEst. 12–20 LPA
Posted on 5 Sept
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Job description
Structured overview of role & requirements
About This Role
- Manage daily operations and performance of the Partnership Support team (up to 40+ representatives), driving issue resolution and partner satisfaction.
- Implement scalable processes and improvements to meet team metrics, goals, and service level agreements (SLAs).
- Lead hiring, coaching, and development initiatives to build a cohesive and high-performing partner experience organization.
Minimum Requirements
- 5 to 9 years experience in partner experience, including minimum 2+ years managing support services and operations.
- Experience leading high-volume partner support teams using ticketing systems (e.g., Salesforce, Service Cloud, ZenDesk).
- Bachelor's degree or equivalent preferred.
- Work Experience Required: 5 to 9 years in partner experience with management experience as specified.
Ideal Candidate Profile
- Proven ability to independently lead and adapt management style in fast-changing, ambiguous environments.
- Data-driven, with strong problem-solving skills including root cause analysis and action plan execution.
- Strong communicator capable of managing multiple stakeholders and driving results with an owner mentality.