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Mid-level Bangalore partner-support role with common ticketing skills and generalist title increases competition.
Team management and ticketing skills transfer across industries, but partner/B2B experience is moderately important.
Explicit 5–9 years plus 2+ years managing support and mandatory partner experience make filters strict.
Manage daily operations and performance of the Partnership Support team (up to 40+ representatives), driving issue resolution and partner satisfaction.
Implement scalable processes and improvements to meet team metrics, goals, and service level agreements (SLAs).
Lead hiring, coaching, and development initiatives to build a cohesive and high-performing partner experience organization.
5 to 9 years experience in partner experience, including minimum 2+ years managing support services and operations.
Experience leading high-volume partner support teams using ticketing systems (e.g., Salesforce, Service Cloud, ZenDesk).
Bachelor's degree or equivalent preferred.
Work Experience Required: 5 to 9 years in partner experience with management experience as specified.
Proven ability to independently lead and adapt management style in fast-changing, ambiguous environments.
Data-driven, with strong problem-solving skills including root cause analysis and action plan execution.
Strong communicator capable of managing multiple stakeholders and driving results with an owner mentality.