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Strong NYSE brand increases applicant density despite niche exchange operations requirements.
Core Linux and incident management skills are transferable, but exchange/regulatory experience increases fit specificity.
Explicit 1–3 years plus required Linux, networking, and incident management skills tighten shortlisting.
Provide high-quality production support and manage day-to-day customer issues for ICE/NYSE trading platforms and data services.
Own production incidents end-to-end including communication, escalation, and post-incident review documentation.
Lead or support smaller projects, contribute to process improvements, and utilize automation/AI tools to enhance operational efficiency.
1-3+ years of production support or IT operations experience.
Intermediate-level Linux OS skills and understanding of TCP/IP, UDP, and Multicast protocols.
Experience with ServiceNow or equivalent ITSM platforms.
Willingness to work extended hours, shift rotation, and weekends in a high-availability, follow-the-sun environment.
Experienced in production support roles within technology-driven, high-availability environments, preferably in financial markets or regulated trading settings.
Demonstrates initiative and ability to prioritize without direct supervision while contributing to training and onboarding of new team members.
Familiar with automation and AI-assisted operational tooling and comfortable leading project efforts and communicating status to management.