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Remote role, popular Project Manager title, and broad ServiceNow module skillset drive high competition.
Platform-specific ServiceNow expertise limits transferability across industries without ServiceNow experience.
Requires specific ServiceNow module experience and certifications but no explicit years specified.
Lead end-to-end planning, execution, and delivery of large-scale Enterprise ServiceNow projects, including implementation, migration, upgrade, and enhancements across ITSM, CSM, ATF, ITOM, CMDB, and Now Assist modules.
Manage multiple concurrent global ServiceNow projects ensuring delivery within scope, schedule, budget, and quality standards while driving process improvements using Automation and AI.
Own stakeholder management including governance meetings, executive reporting, risk mitigation, financial tracking, and leading distributed cross-functional and offshore teams.
Experience managing enterprise ServiceNow projects involving ITSM, CSM, ATF, ITOM, CMDB, Now Assist, or similar modules.
Proven project and program management skills with Agile, Scrum, Hybrid, or Waterfall methodologies.
Certifications preferred: ServiceNow Certified System Administrator (CSA), ServiceNow Certified Implementation Specialist (CIS), PMP, Certified ScrumMaster (CSM) or SAFe Agilist.
Work Experience Required: Not explicitly mentioned in the JD.
Strong ability to manage complex ServiceNow implementations and coordinate multiple global teams and stakeholders simultaneously.
Experience balancing technical ServiceNow delivery with financial, risk, and governance management in an enterprise setting.
Proven track record of delivering projects on time, within budget, with measurable customer satisfaction and adherence to SLAs.