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Generalist branch operations role with mid-level experience but non-metro location reduces applicant density.
Branch operations require banking-specific KYC, RBI and audit knowledge, limiting cross-industry transferability.
Explicit 3–9 years requirement plus banking compliance, KYC/RBI expectations and preferred certifications increases filter strictness.
Manage daily branch operations including cash, clearing, account opening, and service requests ensuring operational controls and compliance.
Ensure adherence to KYC/AML, RBI guidelines, audit norms, and prepare for audits and inspections with timely resolution of observations.
Partner with sales and service teams to track service metrics, implement improvements, cross-sell insurance/investments, and promote digital banking adoption.
3 to 9 years of branch operations experience.
Graduate degree mandatory; Banking certifications preferred (JAIIB/CAIIB preferred).
Experience with KYC/AML compliance and RBI audit norms.
Not explicitly mentioned in the JD: Notice period and specific location constraints beyond Periyakulam.
Experienced in operational risk management and regulatory compliance within retail branch banking.
Skilled in process control, service quality monitoring, and implementing corrective action based on root cause analysis.
Capable of cross-functional collaboration with sales/service teams and training frontline staff on compliance and process updates.