Operations Analyst
DigiSahamati Foundation (Sahamati) (company site, opens in a new tab)3–4 yrsBengaluruOn-siteDirect career pageEst. 6–10 LPA
Posted on 4 Sept
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Job description
Structured overview of role & requirements
About This Role
- Support daily operations and manage member relationship functions including CRM database maintenance and onboarding documentation.
- Assist in project management of events and oversee publication of ecosystem updates across communication channels.
- Prepare operational reports, dashboards, and assist in issue resolution to maintain client satisfaction and adherence to operational policies.
Minimum Requirements
- 3-4 years experience in operations and/or customer relationship management within the BFSI sector.
- Management degree with specialization in finance or equivalent.
- Proficiency or experience with Google Suite and Zoho Suite applications preferred.
- Location: Bengaluru; Work Experience Required: 3-4 years specifically in BFSI operations or CRM management.
Ideal Candidate Profile
- Experienced in BFSI sector operations with a focus on customer/member relationship management.
- Comfortable working in a start-up environment with ambiguous and evolving processes.
- Able to handle detail-oriented operational tasks and maintain SLAs for reporting and communication.