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Tier-1 brand, metro location, common HR helpdesk role, early-mid experience drives high applicant competition.
Core HR helpdesk skills transfer widely, but international payroll/policy experience adds moderate domain specificity.
Explicit 1–3 years requirement plus HRIS and voice support experience moderately restrict candidate pool.
Handle employee HR queries via calls and case management tools, ensuring first-level resolution where possible.
Create, update, and track HR service cases accurately, including proper routing to Tier1/SME or expert teams based on query type.
Manage HR service requests on designated platforms within agreed service levels, supporting employee lifecycle from onboarding to pension services.
1 to 3 years experience in AskHR, HR Helpdesk, Employee Support, or Contact Center roles.
Experience supporting UK or international employees preferred; prior voice-based HR support exposure preferred.
Proficiency in English communication skills; Arabic knowledge is an advantage.
Willingness to work UK aligned or staggered shifts; role based in Bangalore with potential travel to other Indian locations.
Experience working in HR service delivery models with strong understanding of employee support.
Comfortable managing multiple cases and calls simultaneously with customer-centric focus and empathy.
Familiarity with HR case management and HRIS platforms, capable of interpreting employee queries quickly for accurate guidance.