Sr. Process Associate – Hire to Retire
Siemens AG (company site, opens in a new tab)1–3 yrsBengaluruOn-siteDirect career pageEst. 4–7 LPA
Posted on 4 Sept
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Job description
Structured overview of role & requirements
About This Role
- Handle employee HR queries via calls and case management tools, ensuring first-level resolution where possible.
- Create, update, and track HR service cases accurately, including proper routing to Tier1/SME or expert teams based on query type.
- Manage HR service requests on designated platforms within agreed service levels, supporting employee lifecycle from onboarding to pension services.
Minimum Requirements
- 1 to 3 years experience in AskHR, HR Helpdesk, Employee Support, or Contact Center roles.
- Experience supporting UK or international employees preferred; prior voice-based HR support exposure preferred.
- Proficiency in English communication skills; Arabic knowledge is an advantage.
- Willingness to work UK aligned or staggered shifts; role based in Bangalore with potential travel to other Indian locations.
Ideal Candidate Profile
- Experience working in HR service delivery models with strong understanding of employee support.
- Comfortable managing multiple cases and calls simultaneously with customer-centric focus and empathy.
- Familiarity with HR case management and HRIS platforms, capable of interpreting employee queries quickly for accurate guidance.