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Common cloud/datacenter role in Bangalore with broad skillset requirements increases applicant competition.
Skills transfer across industries but require datacenter/cloud operational experience.
Role requires specific infrastructure skills and shift availability but no explicit years or certifications.
Monitor IT infrastructure including servers, databases, storage, and backup using monitoring tools.
Perform first-level troubleshooting and resolve issues based on Standard Operating Procedures.
Manage incidents and service requests through ITSM tools, escalate unresolved issues, support operational tasks, and ensure SLA and security compliance.
Any Graduate in Engineering or Science.
Basic knowledge of Windows and Unix/Linux operating systems.
Fundamental understanding of databases such as Oracle or SQL.
Willingness to work 24x7 rotational support shifts.
Experience in operating within IT infrastructure support environments, particularly involving monitoring and incident management.
Ability to follow and document standard operating procedures for troubleshooting and escalation.
Comfortable working in rotational shifts and collaborating with cross-functional teams for incident resolution.