4+ yrsBengaluruOn-siteDirect career pageEst. 12–20 LPA
Posted on 4 Sept
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Job description
Structured overview of role & requirements
About This Role
- Support and maintain the Customer Identity SaaS solution by resolving technical and non-technical customer issues promptly, managing support tickets operationally.
- Build and maintain strong stakeholder relationships to achieve high customer satisfaction and exceed customer expectations through collaboration and end-to-end issue ownership.
- Use technical analysis and development lifecycle knowledge to troubleshoot, identify root causes, document bugs, and promote best practices for continuous improvement.
Minimum Requirements
- 4+ years experience with NodeJS, JavaScript, REST API, HTML, Microservices; Frontend Architecture experience is mandatory.
- 1+ year experience in Customer Support and technical support.
- Strong experience in REST API development with OAuth2 Security.
- Location: Bangalore, India (onsite).
Ideal Candidate Profile
- Experienced in frontend development frameworks ReactJS and NextJS with strong architectural skills.
- Capable of independently managing customer inquiries including troubleshooting, root cause identification, and communication across teams.
- Demonstrates strong ability to work across technical and business teams to improve customer experience and platform security.