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Tier-1 brand, mid-level generalist fullstack role in Bangalore with broad skillset increases applicant competition.
Core NodeJS/React fullstack skills transfer easily across industries despite some customer-support and security preferences.
Explicit 4+ years plus mandatory NodeJS/React and frontend architecture requirements enforce strict technical shortlisting.
Support and maintain the Customer Identity SaaS solution by resolving technical and non-technical customer issues promptly, managing support tickets operationally.
Build and maintain strong stakeholder relationships to achieve high customer satisfaction and exceed customer expectations through collaboration and end-to-end issue ownership.
Use technical analysis and development lifecycle knowledge to troubleshoot, identify root causes, document bugs, and promote best practices for continuous improvement.
4+ years experience with NodeJS, JavaScript, REST API, HTML, Microservices; Frontend Architecture experience is mandatory.
1+ year experience in Customer Support and technical support.
Strong experience in REST API development with OAuth2 Security.
Location: Bangalore, India (onsite).
Experienced in frontend development frameworks ReactJS and NextJS with strong architectural skills.
Capable of independently managing customer inquiries including troubleshooting, root cause identification, and communication across teams.
Demonstrates strong ability to work across technical and business teams to improve customer experience and platform security.