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Mid-level NOC role in metro with known employer and generalist skillset increases applicant competition.
Infrastructure and monitoring skills transfer easily across industries despite FinTech familiarity preference.
Explicit 3–4 years requirement plus specific monitoring, Windows, and AD skills increases filtering strictness.
Provide Tier 1 Incident Management support for software production systems, networks, and servers by monitoring alerts 24x7 in a global data center environment.
Install, configure, and administer Windows Operating Systems and execute software upgrades and configurations for proprietary business applications.
Initiate and lead incident calls during major outages, investigate service outages and system issues, and analyze data models to recommend performance improvements.
3-4 years of experience in NOC, Command Center, or Remote Data Center Operations with technology troubleshooting experience.
1-2 years of experience supporting MS Windows software and application IT infrastructure monitoring within a customer service environment.
Experience working in a 24x7 support environment with rotational shifts.
Familiarity with tools such as Active Batch (or other Job Scheduling tools), Nagios, Logic Monitor, Microsoft Windows patching/hotfixes, and Active Directory.
Experienced operating in a 24x7 NOC environment handling incident management and system monitoring for production financial services applications.
Comfortable working with Windows server environments and executing upgrades and configuration changes reliably under pressure.
Knowledgeable about FinTech processes and trading equities environment, with the ability to analyze data flows and troubleshoot system issues promptly.