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Tier-1 brand, mid-level (6+ years), metro Mumbai, and a generalist operations role increase applicant competition.
Insurance-specific processes, regulatory compliance, and preferred UK insurance experience require strong domain expertise.
Explicit 6+ years and 2+ years leadership requirement plus regulatory/compliance responsibilities raise screening strictness.
Lead and coordinate insurance operations with focus on training delivery, process efficiency, and stakeholder engagement.
Manage team performance ensuring adherence to service level agreements, quality standards, and regulatory compliance.
Identify process challenges, conduct root cause analysis, and implement preventive measures to maintain operations quality and effectiveness.
6+ years of overall experience with 2+ years in team leadership and people management.
Preferred experience in UK insurance industry and related processes.
Excellent communication and facilitation skills required.
Must be willing to work flexible shifts (12pm-9pm or 1pm-10pm) and attend Mumbai office at least three days per week (hybrid work model).
Experienced in program management and designing employee development initiatives, particularly within insurance operations.
Able to work collaboratively across functions to drive operational improvements and knowledge retention.
Detail-oriented with ability to manage compliance and regulatory frameworks effectively.