Branch Operations Manager| Surat
CSB Bank Limited (company site, opens in a new tab)3–9 yrsSuratOn-siteDirect career pageEst. 6–12 LPA
Posted on 4 Sept
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Job description
Structured overview of role & requirements
About This Role
- Manage entire branch operations including achieving sales targets and delivering excellent customer service.
- Minimize customer complaints and escalations by maintaining high customer service standards.
- Oversee branch compliance, physical and IT infrastructure upkeep to ensure smooth operations.
Minimum Requirements
- 3 to 9 years of relevant work experience.
- Graduate degree in any specialization.
- Not explicitly mentioned in the JD: specific domain experience or certifications.
- Not explicitly mentioned in the JD: notice period requirement.
Ideal Candidate Profile
- Experienced in managing branch-level operations with a focus on sales and customer service.
- Comfortable handling compliance and infrastructure management within branch settings.
- Capabilities in maximizing revenue through cross-selling and upselling initiatives.