IT Operations Lead
Deepwatch (company site, opens in a new tab)7+ yrsBengaluruRemoteDirect career pageEst. 16–28 LPA
Posted on 4 Sept
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Job description
Structured overview of role & requirements
About This Role
- Own and oversee day-to-day IT operations for India, serving as primary technical escalation point for Indian and US employees and leadership.
- Administer and improve core IT platforms including Okta, Google Workspace, Slack, Atlassian tools, ServiceNow, and enterprise MDM, ensuring security compliance and optimal employee technology experience.
- Establish and evolve the IT operating model in India, coordinating with global teams and vendors, with future responsibility for managing IT staff and scaling operations.
Minimum Requirements
- 7+ years of progressive corporate IT or enterprise IT operations experience.
- Expert-level macOS administration and troubleshooting skills.
- Experience administering Google Workspace, Okta, Slack, Jira, Confluence, ServiceNow, and enterprise MDM platforms.
- Work Experience Required: 7+ years; Notice period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced hands-on technical lead or senior escalation contact supporting global, distributed IT environments, especially with macOS and SaaS platforms.
- Strong knowledge of modern identity and access management (SSO, MFA, SAML, OIDC, SCIM) and endpoint management in corporate settings.
- Capable of independently owning complex IT issues, improving processes, automating workflows, and building scalable IT operations within a growing India-based function.