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Remote role, metro Bangalore, generalist IT-operations title, and broad SaaS/endpoint requirements increase competition.
Platform-specific identity and macOS MDM expertise required, but core IT operations skills remain moderately transferable.
Explicit 7+ years plus mandatory Okta, MDM, macOS, and identity expertise makes shortlisting strict.
Own and oversee day-to-day IT operations for India, serving as primary technical escalation point for Indian and US employees and leadership.
Administer and improve core IT platforms including Okta, Google Workspace, Slack, Atlassian tools, ServiceNow, and enterprise MDM, ensuring security compliance and optimal employee technology experience.
Establish and evolve the IT operating model in India, coordinating with global teams and vendors, with future responsibility for managing IT staff and scaling operations.
7+ years of progressive corporate IT or enterprise IT operations experience.
Expert-level macOS administration and troubleshooting skills.
Experience administering Google Workspace, Okta, Slack, Jira, Confluence, ServiceNow, and enterprise MDM platforms.
Work Experience Required: 7+ years; Notice period: Not explicitly mentioned in the JD.
Experienced hands-on technical lead or senior escalation contact supporting global, distributed IT environments, especially with macOS and SaaS platforms.
Strong knowledge of modern identity and access management (SSO, MFA, SAML, OIDC, SCIM) and endpoint management in corporate settings.
Capable of independently owning complex IT issues, improving processes, automating workflows, and building scalable IT operations within a growing India-based function.