Analyst, Business Operations
Razorpay (company site, opens in a new tab)BengaluruOn-siteDirect career pageEst. 4–7 LPA
Posted on 4 Sept
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Job description
Structured overview of role & requirements
About This Role
- Support customer onboarding for the payroll platform, guiding new customers through setup to ensure smooth onboarding.
- Track, report, and maintain records of onboarding progress and expected project closures for assigned accounts.
- Collaborate with internal teams to escalate issues and gather inputs to meet timelines and quality standards.
Minimum Requirements
- Basic communication and conversational skills for customer interaction.
- Familiarity with Microsoft Excel or Google Sheets, including functions like VLOOKUP, filters, and formatting.
- Work Experience Required: Not explicitly mentioned in the JD.
- Not explicitly mentioned: notice period, mandatory degree, location constraints, or regulatory requirements.
Ideal Candidate Profile
- Experience in customer onboarding, support, or operations preferred but not mandatory.
- Exposure to payroll management, SaaS platforms, HR/payroll tools, or fintech solutions is advantageous.
- Detail-oriented with strong ownership and ability to adapt quickly to changing processes.