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Tier-1 fintech brand, metro location, generalist onboarding role with no strict experience increases applicant competition.
Onboarding and operations skills are transferable, though payroll and fintech exposure increases relevance.
Minimal mandatory filters; basic communication and Excel required, experience preferred but not mandatory.
Support customer onboarding for the payroll platform, guiding new customers through setup to ensure smooth onboarding.
Track, report, and maintain records of onboarding progress and expected project closures for assigned accounts.
Collaborate with internal teams to escalate issues and gather inputs to meet timelines and quality standards.
Basic communication and conversational skills for customer interaction.
Familiarity with Microsoft Excel or Google Sheets, including functions like VLOOKUP, filters, and formatting.
Work Experience Required: Not explicitly mentioned in the JD.
Not explicitly mentioned: notice period, mandatory degree, location constraints, or regulatory requirements.
Experience in customer onboarding, support, or operations preferred but not mandatory.
Exposure to payroll management, SaaS platforms, HR/payroll tools, or fintech solutions is advantageous.
Detail-oriented with strong ownership and ability to adapt quickly to changing processes.