Service Delivery Manager - Salesforce
Milestone Technologies (company site, opens in a new tab)5+ yrsBengaluruOn-siteDirect career pageEst. 16–28 LPA
Posted on 4 Sept
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Job description
Structured overview of role & requirements
About This Role
- Lead end-to-end delivery of Salesforce Sales Cloud and Service Cloud implementations, ensuring projects are completed on time, within budget, and meet quality standards.
- Act as primary client contact managing engagement, expectations, escalations, and stakeholder communications throughout the project lifecycle.
- Manage and mentor delivery teams, oversee financial management including P&L, and handle pre-sales activities such as RFPs and proposal development.
Minimum Requirements
- Bachelor’s degree in Computer Science, Engineering, Business, or related field.
- Minimum 5 years of experience as a Delivery or Program Manager in Salesforce implementations (Sales Cloud and/or Service Cloud).
- Experience managing delivery teams including Salesforce consultants, developers, and administrators.
- Ability to work onsite from Kochi or Bangalore offices.
Ideal Candidate Profile
- Strong expertise in Salesforce platform capabilities, configuration, customization, and solution design with experience leading enterprise implementations.
- Proven track record in client management and financial oversight (budgeting, forecasting, P&L) of Salesforce projects.
- Experienced in agile methodologies, pre-sales engagements, RFP handling, and mentoring technical delivery teams.