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Mid-level metro Salesforce delivery role with common candidate pool but specialized Salesforce experience.
High; deep Salesforce Sales/Service Cloud delivery and P&L experience limit cross-domain transfers.
High; explicit 5+ years Salesforce delivery, P&L and RFP ownership required.
Lead end-to-end delivery of Salesforce Sales Cloud and Service Cloud implementations, ensuring projects are completed on time, within budget, and meet quality standards.
Act as primary client contact managing engagement, expectations, escalations, and stakeholder communications throughout the project lifecycle.
Manage and mentor delivery teams, oversee financial management including P&L, and handle pre-sales activities such as RFPs and proposal development.
Bachelor’s degree in Computer Science, Engineering, Business, or related field.
Minimum 5 years of experience as a Delivery or Program Manager in Salesforce implementations (Sales Cloud and/or Service Cloud).
Experience managing delivery teams including Salesforce consultants, developers, and administrators.
Ability to work onsite from Kochi or Bangalore offices.
Strong expertise in Salesforce platform capabilities, configuration, customization, and solution design with experience leading enterprise implementations.
Proven track record in client management and financial oversight (budgeting, forecasting, P&L) of Salesforce projects.
Experienced in agile methodologies, pre-sales engagements, RFP handling, and mentoring technical delivery teams.