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Mid-level generalist support role, metro location, and known employer create high applicant competition.
Medium because RPA and regulated-finance experience moderately limit cross-industry transferability.
Medium due to required Blue Prism/RPA, AI-assistant familiarity, infrastructure and incident-management skills.
Own production support for assigned automations and business areas, including incident investigation, triage, and root cause resolution.
Leverage AI coding assistants and LLM APIs to accelerate development, testing, and issue resolution of automation workflows.
Manage incident and problem lifecycle, coordinate minor development changes, and maintain communication with stakeholders during incidents.
Experience in production support within enterprise environments, preferably with merged delivery and maintenance responsibilities (e.g. CoE, DevOps, Full Stack teams).
Hands-on experience with AI coding assistants, LLM APIs, or open-source AI frameworks.
Familiarity with Playwright and FlaUI or similar automation/testing frameworks.
Strong infrastructure knowledge (servers, services, networking fundamentals).
Experienced in managing automation support in regulated or financial services environments with an understanding of automation platforms like Blue Prism (preferably v7.x).
Capable of working methodically under high-severity incident conditions and maintaining ownership with strong accountability.
Skilled in AI-assisted development and support, including prompt engineering techniques and use of AI-assisted testing tools.