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Popular mid-level CSM title, metro location, and 5+ years requirement increase candidate competition.
Requires SaaS/analytics, CRM and Databricks experience, moderately limiting cross-industry transferability.
Mandatory 5+ years, Databricks proficiency and enterprise stakeholder experience tighten shortlisting.
Own and manage strategic relationships with Loyalytics' key enterprise clients, serving as primary contact and strategic partner to senior stakeholders including CXOs and business heads.
Drive measurable business outcomes for clients by ensuring adoption, engagement, and value realization from Loyalytics' AI-powered CRM and customer engagement platforms.
Lead senior-level client meetings, strategic workshops, and collaborate cross-functionally internally to translate customer requirements into AI/data-driven customer engagement solutions.
5+ years in Customer Success, Account Management, Consulting or similar client-facing roles managing enterprise or large clients.
Proficient in Databricks with strong hands-on knowledge of data engineering and analytics workflows.
Strong understanding of CRM, customer engagement, customer lifecycle management, and AI practical applications in business.
Excellent verbal and written communication skills; ability to independently lead senior-level client meetings and manage CXO-level stakeholder relationships.
Senior client relationship manager comfortable engaging directly with CXOs and cross-functional business and technology leaders in complex enterprise environments.
Strong strategic thinker with expertise in CRM and AI-enabled customer engagement leveraging data and technology platforms like Databricks.
Experienced at translating technical data/AI concepts into business language to address client challenges and deliver actionable solutions for measurable outcomes.