Customer Success Manager
Loyalytics Consulting5+ yrsBengaluruOn-siteDirect career pageEst. 12–20 LPA
Posted on 4 Sept
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Job description
Structured overview of role & requirements
About This Role
- Own and manage strategic relationships with Loyalytics' key enterprise clients, serving as primary contact and strategic partner to senior stakeholders including CXOs and business heads.
- Drive measurable business outcomes for clients by ensuring adoption, engagement, and value realization from Loyalytics' AI-powered CRM and customer engagement platforms.
- Lead senior-level client meetings, strategic workshops, and collaborate cross-functionally internally to translate customer requirements into AI/data-driven customer engagement solutions.
Minimum Requirements
- 5+ years in Customer Success, Account Management, Consulting or similar client-facing roles managing enterprise or large clients.
- Proficient in Databricks with strong hands-on knowledge of data engineering and analytics workflows.
- Strong understanding of CRM, customer engagement, customer lifecycle management, and AI practical applications in business.
- Excellent verbal and written communication skills; ability to independently lead senior-level client meetings and manage CXO-level stakeholder relationships.
Ideal Candidate Profile
- Senior client relationship manager comfortable engaging directly with CXOs and cross-functional business and technology leaders in complex enterprise environments.
- Strong strategic thinker with expertise in CRM and AI-enabled customer engagement leveraging data and technology platforms like Databricks.
- Experienced at translating technical data/AI concepts into business language to address client challenges and deliver actionable solutions for measurable outcomes.