Back
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Tier-1 brand, metro location, mid-level seniority balanced by niche contact-centre and Conversational AI specialization.
Role demands specialized contact-centre platform and Conversational AI experience, limiting cross-industry portability.
Explicit 7-10 years plus many mandatory platform, programming and certification requirements increase filtering rigidity.
Lead design and architecture of end-to-end contact centre transformation solutions including Voice Bots, Chatbots, multilingual conversational AI.
Drive implementation of Gen AI-powered knowledge bases, agent assist frameworks, and auto quality audit systems integrated with platforms like Genesys, Avaya, Amazon Connect, Google CCAI.
Oversee delivery of scalable, secure solutions using Python, Node.js, microservices, DevOps (CI/CD, containerization), cloud-native deployments; mentor junior developers and align solutions with business goals.
7-10 years of work experience.
Bachelor of Technology degree mandatory.
Expertise with contact centre platforms: Genesys, Avaya, Amazon Connect, Google CCAI.
Proficiency in Python, Node.js, microservices, API-first design, CI/CD, containerization, cloud platforms (AWS, Azure, GCP), and enterprise security/compliance standards (GDPR, HIPAA, PCI-DSS).
Experienced in architecting complex contact centre transformations using conversational AI and automation at enterprise scale.
Strong technical leadership skills with proven ability to mentor teams and deliver multi-cloud, microservices-based solutions.
Familiarity with integrating conversational AI platforms (Kore.ai, Yellow.ai, Azure Cognitive Services, AWS Lex) and CRM/IVR/ticketing systems in regulated environments.