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High competition: Tier‑1 brand, metro Mumbai, mid‑level generalist role, and broad banking skill requirements.
High sensitivity: requires retail banking, core-banking systems and regulatory expertise, limiting industry portability.
High strictness: explicit 4–7 years, mandatory retail banking, regulatory and Core Banking experience.
Own and optimize end-to-end retail banking processes across Deposits (CASA/TD/RD), Lending (PL/Auto/Home/Cards), and Payments (UPI/IMPS/NEFT/RTGS/Cards/ACH).
Lead process design, documentation (BRD/FRD, BPMN, SOPs), and implementation including UAT planning and execution for banking solutions.
Drive continuous improvement using metrics (TAT, FTR, AHT, error rates) and compliance with banking regulations (RBI, KYC/AML, FATCA, NPCI).
3–5 years of experience in retail banking process consulting with exposure to Deposits, Lending, or Payments (cross-domain preferred).
Mandatory skills: Core Banking and Business Analysis; experience with documenting BRD/FRD, BPMN, SOPs and leading UAT.
Education: BE/BTech and/or MBA (Master of Business Administration) required.
Strong knowledge of regulatory standards: RBI, KYC/AML, FATCA/CRS, NPCI guidelines, Fair Practices Code, IRAC/NPA norms.
Experienced in interfacing across business, operations, risk/compliance, and technology teams in banking environments.
Demonstrates ability to translate complex business requirements into functional solutions and manage stakeholder relationships.
Familiar with Core Banking systems (Finacle/Flexcube), LOS/LMS, payment gateways, and process improvement methodologies (Lean/Six Sigma).