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PwC brand, mid-level generalist role in Mumbai with broad banking skills increases candidate competition.
Requires retail banking, payments, and regulatory expertise, limiting cross-industry transferability.
Explicit 4–7 years and domain-specific banking process consulting increase filtering strictness.
Own and optimize retail banking processes across Deposits, Lending, and Payments from discovery to continuous improvement.
Collaborate with business, operations, risk/compliance, and technology teams to enhance efficiency, compliance, and customer satisfaction.
Lead requirements documentation (BRD/FRD), process mapping (BPMN), UAT planning and execution, and support change adoption.
3-5 years experience in retail banking process consulting with strong exposure to Deposits, Lending, or Payments; 4-7 years mentioned for experience range overall.
Any Postgraduate or Professional degree; specifically BE/BTech/MBA preferred; MBA explicitly mentioned as required.
Strong knowledge of RBI regulations, KYC/AML, FATCA/CRS, NPCI guidelines, Fair Practices Code, IRAC/NPA norms, and card dispute rules.
Experience in documenting BRD/FRD, BPMN process mapping, SOPs, and leading UAT execution.
Has cross-domain exposure in retail banking processes (deposits, lending, payments) and understanding of core banking platforms like Finacle or Flexcube.
Experienced in stakeholder management to translate business needs into functional requirements and coordinate with multiple teams.
Familiarity with process optimization techniques such as Lean/Six Sigma and ability to drive continuous improvement initiatives.