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Tier-1 brand, mid-level generalist role, metro location and broad skill requirements drive high competition.
Requires core-banking and regulatory expertise, so candidates from other industries have limited transferability.
Requires specific retail banking process, regulatory and BRD/UAT expertise, creating strict shortlisting filters.
Own and optimize retail banking processes across Deposits (CASA/TD/RD), Lending (PL/Auto/Home/Cards), and Payments (UPI/IMPS/NEFT/RTGS/Cards/ACH) including process design, implementation, and continuous improvement.
Collaborate with business, operations, risk/compliance, and technology stakeholders to enhance efficiency, compliance, and customer satisfaction in retail banking workflows.
Lead functional documentation (BRD/FRD, BPMN process maps, SOPs), UAT planning and execution, and drive process metrics tracking for performance improvement and risk management.
3–5 years experience in retail banking process consulting with strong exposure to at least one of Deposits, Lending, or Payments; cross-domain exposure preferred.
Postgraduate or professional degree required; explicitly mentions MBA or Bachelor of Engineering.
Mandatory skills include Core Banking and Business Analysis with experience in process documentation and UAT leadership.
Strong knowledge of regulatory standards including RBI, KYC/AML, FATCA/CRS, NPCI guidelines, Fair Practices Code, and IRAC/NPA norms.
Experienced in managing cross-functional stakeholder relationships to translate business needs into functional requirements effectively.
Comfortable working with core banking systems such as Finacle or Flexcube and familiar with LOS/LMS and payment gateway integrations.
Capable of applying process optimization methodologies like Lean or Six Sigma to drive continuous improvement initiatives.