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Tier-1 firm, metro location, and mid-level generalist consulting role create high competition.
Role requires banking-specific process and regulatory knowledge, limiting cross-industry transferability.
Mandatory 4–7 years and domain-specific banking process expertise enforce moderate shortlisting strictness.
Own and optimize retail banking processes across Deposits, Lending, and Payments from discovery to continuous improvement.
Collaborate with business, operations, risk/compliance, and technology teams to enhance efficiency, compliance, and customer satisfaction.
Lead process documentation (BRD/FRD), process mapping (BPMN), UAT planning and execution, and implement process metrics for continuous improvement.
3-5 years experience in retail banking process consulting with exposure to Deposits, Lending, or Payments (cross-domain preferred).
Postgraduate or professional degree required, MBA or BE/BTech preferred.
Strong regulatory knowledge: RBI, KYC/AML, FATCA/CRS, NPCI guidelines, Fair Practices Code, IRAC/NPA norms, card dispute/chargeback rules.
Hands-on experience with BRD/FRD documentation, BPMN mapping, SOPs, and UAT execution.
Expertise in retail banking core systems like Finacle or Flexcube and related integration touchpoints.
Strong stakeholder management skills able to translate business needs into functional requirements.
Experience driving process improvements using Lean/Six Sigma methodologies and implementing operational risk controls.