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Tier-1 brand, metro location and mid-level generalist banking process role attracts high applicant competition.
Role requires banking domain expertise (RBI, NPCI, core banking), limiting cross-industry transferability.
Explicit 4–7 years and mandatory core banking, regulatory and process consulting experience raises screening strictness.
Own and optimize retail banking processes across Deposits, Lending, and Payments from discovery to rollout and continuous improvement.
Collaborate with business, operations, risk/compliance, and technology teams to drive process efficiency, regulatory compliance, and enhanced customer satisfaction.
Lead documentation (BRD/FRD, SOPs), process mapping (BPMN), UAT planning/execution, process metric tracking, and support audits, risk reviews, and change adoption.
3–5 years’ experience in retail banking process consulting with exposure to Deposits, Lending, or Payments; cross-domain exposure preferred.
Postgraduate or professional degree; MBA or BE/BTech is minimum education requirement.
Strong knowledge of RBI regulations, KYC/AML, FATCA/CRS, NPCI guidelines, Fair Practices Code, IRAC/NPA norms, and card dispute/chargeback rules.
Experience in process documentation (BRD/FRD), BPMN mapping, SOPs, and leading UAT; mandatory skills include Core Banking and Business Analysis.
Experienced in retail banking operations with a focus on process optimization and regulatory compliance.
Comfortable managing multiple stakeholders including business, IT, and risk/compliance teams in a consulting environment.
Skilled in translating complex business requirements into functional specifications and leading end-to-end process improvements including testing and training.