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Mid-level Salesforce BA, metro location, hybrid work, and broad CRM skills make applicant competition high.
Salesforce CRM skills transfer across industries, but financial-services domain knowledge raises moderate sensitivity.
Mandatory 4+ years Salesforce CRM experience and platform-specific skills create medium shortlisting strictness.
Lead end-to-end delivery of Salesforce CRM enhancement projects including requirements gathering, solution design, and implementation.
Provide ongoing Salesforce CRM production support and incident management to maintain system stability and business continuity.
Partner with business and technology stakeholders to prioritize enhancements, manage backlogs, coordinate UAT, and facilitate successful adoption and release planning.
4+ years of experience in Salesforce CRM, Systems Analysis, Business Analysis, or Application Support roles.
Strong experience in requirements gathering, solution design, project delivery, and Agile methodologies (including Jira and backlog management).
Ability to manage stakeholder communication and coordinate User Acceptance Testing and release activities.
In-office work required at least three days per week; timings are 2:00 PM to 10:30 PM IST.
Experienced in managing cross-functional CRM enhancement initiatives and balancing strategic and operational responsibilities.
Skilled in working collaboratively with Product Managers, Business Leaders, Architects, and Development teams in Agile environments.
Capable of mentoring junior analysts and leading small workstreams or projects within a CRM/technology function.